Privacy Policy

This Privacy Policy describes how MOVEPack ("we," "us," or "our") collects, uses, and protects your personal information when you use our moving job bidding platform located at https://v0-bid-app-with-stripe.vercel.app (the "Service"). By using our Service, you consent to the practices described in this Privacy Policy.

2.1 Personal Information You Provide

We collect information you voluntarily provide when using our Service:

For All Users:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Communication content (messages, support requests)
• Payment information (processed securely through third-party processors)

For Customers:

• Moving job details (pickup/delivery addresses, dates, inventory)
• Special requirements or instructions
• Feedback and reviews

For Movers:

• Business information (company name, license numbers)
• Service areas and capabilities
• Insurance and certification details
• Bid information and pricing
• Business credentials and verifications

2.2 Information Automatically Collected

We automatically collect certain information when you use our Service:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on Service, click patterns
• Location Data: General location information based on IP address
• Cookies and Tracking: Information stored through cookies and similar technologies

2.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations, payment status)
• Social media platforms (if you choose to connect accounts)
• Public records (for business verification purposes)
• Background check services (for mover verification, with consent)

3.1 Core Service Functions

• Account Management: Creating and maintaining user accounts
• Job Matching: Connecting customers with suitable movers
• Communication: Facilitating communication between users
• Payment Processing: Managing the $5 connection fee transactions
• Contact Release: Providing mover contact information after payment

3.2 Service Improvement

• Analyzing usage patterns to improve Service functionality
• Developing new features and capabilities
• Conducting research and analytics
• Personalizing user experience

3.3 Communication

• Sending Service-related notifications and updates
• Responding to customer support inquiries
• Providing important account information
• Marketing communications (with consent, where required)

3.4 Legal and Security

• Complying with legal obligations
• Preventing fraud and abuse
• Enforcing our Terms and Conditions
• Protecting user safety and security

4.1 Contact Information Protection

• Mover contact details are hidden from customers until the $5 connection fee is paid
• Once payment is confirmed, mover contact information is released to the paying customer
• We do not share contact information with unauthorized third parties

4.2 Service Providers

We share information with trusted third-party service providers who assist us:

• Payment Processors: For processing connection fees securely
• Cloud Hosting: For data storage and Service operation
• Analytics Services: For understanding Service usage
• Customer Support: For providing user assistance
• Security Services: For fraud prevention and platform security

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Respond to government requests or investigations
• Protect our rights, property, or safety
• Prevent illegal activities or policy violations
• Protect the rights and safety of our users

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to confidentiality requirements.

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure payment processing through certified processors
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection

5.2 Payment Security

• Payment information is processed through PCI DSS compliant processors
• We do not store complete credit card information on our servers
• All financial transactions are encrypted and secured

5.3 Account Security

• Users are responsible for maintaining account security
• Strong password requirements are enforced
• Multi-factor authentication may be available
• Suspicious activity monitoring and alerts

6.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications

6.2 Communication Preferences

• You can manage email notification settings in your account
• Unsubscribe links are provided in marketing emails
• Essential Service communications cannot be disabled

6.3 Cookie Management

• You can control cookie settings through your browser
• Disabling cookies may affect Service functionality
• Third-party cookies are subject to their respective privacy policies

7.1 Account Information

• Active account data is retained while your account remains active
• Inactive accounts may be deleted after 5 years
• Essential business records may be retained longer for legal compliance

7.2 Transaction Data

• Payment and transaction records are retained for accounting and tax purposes
• Connection fee records are maintained for customer service and dispute resolution
• Financial data retention follows applicable legal requirements

7.3 Communications

• Messages and communications may be retained for customer service purposes
• Support ticket history is maintained for service improvement
• User-generated content may be retained according to our Terms of Service

• Your information may be processed in countries other than your residence
• We ensure appropriate safeguards for international data transfers
• Data processing locations are disclosed upon request
• We comply with applicable international data protection laws

• Our Service is not intended for users under 18 years of age
• We do not knowingly collect information from children under 18
• If we discover we have collected a child's information, we will delete it promptly
• Parents or guardians should contact us if they believe a child has provided information

California residents have additional rights under the California Consumer Privacy Act:

10.1 Right to Know

• Request disclosure of personal information collected, used, or shared
• Information about the sources and purposes of data collection
• Categories of third parties with whom information is shared

10.2 Right to Delete

• Request deletion of personal information we have collected
• Certain exceptions may apply for legal compliance or legitimate business purposes

10.3 Right to Opt-Out

• Opt-out of the sale of personal information (we do not sell personal information)
• Opt-out of targeted advertising based on personal information

10.4 Non-Discrimination

• We will not discriminate against you for exercising your privacy rights
• Equal service and pricing regardless of privacy choices

For users in the European Union, additional rights apply under the General Data Protection Regulation:

11.1 Legal Basis for Processing

• Contract Performance: Processing necessary for Service provision
• Legitimate Interests: Service improvement and security
• Consent: Marketing communications and optional features
• Legal Obligations: Compliance with applicable laws

11.2 Additional Rights

• Right to rectification of inaccurate data
• Right to restrict processing under certain circumstances
• Right to data portability
• Right to object to processing based on legitimate interests
• Right to withdraw consent where applicable

12.1 Payment Processors

• We use third-party payment processors for secure transaction handling
• Payment processors have their own privacy policies
• We do not store complete payment information on our servers

12.2 Analytics and Tracking

• We may use analytics services to understand Service usage
• These services may collect information through cookies and similar technologies
• You can opt-out of analytics tracking through browser settings or opt-out tools

12.3 External Links

• Our Service may contain links to third-party websites
• We are not responsible for the privacy practices of external sites
• We encourage you to review the privacy policies of linked sites

• We may update this Privacy Policy periodically
• Changes will be posted on our Service with an updated "Last Updated" date
• Material changes may be communicated via email or platform notifications
• Continued use of the Service after changes constitutes acceptance

For questions about this Privacy Policy or our privacy practices, please contact us:

For California Residents:

You may also contact us using the methods above to exercise your CCPA rights.

For EU Residents:

Data Protection Officer: stevenjames608512@gmail.com

EU Representative: Contact stevenjames608512@gmail.com for EU representative information